Here you’ll find the latest news and updates from our Customer Experience and Quality team
2026 Updates
- October 2026 update
- August 2026 update
- July 2026 update
- June 2026 update
- May 2026 update
- April 2026 update
- March 2026 update
- February 2026 update
2025 Updates
- November 2025 update
- October 2025 update
- August 2025 update
- July 2025 update
- June 2025 update
- May 2025 update
- May 2025 - MaPS Standards advice assessor toolkit
- March 2025 update
- January 2025 update
Older Updates (2022-2024)
2024 Updates
- December 2024 update
- November 2024 update
- September 2024 update
- August 2024 update
- June 2024 update
- May 2024 update
- April 2024 update
- April 2024 - interim communication: Breathing Space and court judgments with unknown creditors
- March 2024 update
- March 2024 – MaPS Standards customer facing guidance (version 3.3)
- February 2024 update
- February 2024 – MaPS Standards customer facing guidance (version 2.2)
- January 2024 - 23/24 quarterly update
2023 Updates
- December 2023 update
- November 2023 update
- October 2023 - Quarterly update 23/24
- September 2023 update
- August 2023 update
- 30 August 2023 - Advice assessor toolkit briefing slides – 30th August
- July 2023 - Let’s talk MaPS Standards
- June 2023 update
- April 2023 - MaPS Standards control self assessment tool guide
- April 2023 update
- March 2023 - MaPS Standards customer-facing case eligibility
- March 2023 update
- 14 February 2023 - MaPS Standards update
- 2 February 2023 - MaPS Standards update
- February 2023 - MaPS Standards customer-facing guidance (version 2.1 - DRO)
- February 2023 - MaPS Standards customer-facing guidance (version 3.2)
- February 2023 - Submissions SLA (April to June)
- February 2023 - Appeals submissions template (version 1)
- January 2023 - Test and learn summary
2022 Updates
- November 2022 update
- September 2022 - Quality requirements update
- 25 July 2022 - MaPS Standards update
- 6 June 2022 - MaPS Standards update
- June 2022 - Calibration guidance (version 1)
- June 2022 - Calibration service level agreement (version 1)
- 25 March 2022 - Quality requirements update
- 4 May 2022 - MaPS Standards update
- May 2022 - MaPS Standards DA testing clarification questions
- 27 May 2022 - MaPS Standards update
- January 2022 - Update on MaPS quality assurance framework