The learning pathway hub contains up-to-date information on training courses and qualifications that have been accredited against the Money and Pensions Service Individual Quality Framework.
Go to the learning pathway hub
Who is the learning pathway hub for?
It's designed for users from across the debt sector including advisers, quality assessors, learning and development professionals and others with a need to understand the current learning landscape.
The hub enables users to:
- identify the accreditation status of courses
- understand what accredited courses are available
- identify potential learning routes.
Activity sets
The following table provides a definition of each of the six debt advice activity sets in the Money and Pensions Service Quality Framework for Individuals.
These can be used as a guide by supervisors, debt advisers and assessment professionals to help identify appropriate training courses.
- Advice
The adviser will diagnose the client’s problem(s), giving information and explaining options and helping the client decide between options. The provision of information alone is not advice. Advice can include some action such as referral to another organisation, identifying options and next steps, giving assistance such as form filling and contacting third parties for information. There is no rule about the maximum number of contacts.
- Casework/Specialist
The adviser takes on responsibility for the conduct of a case and/or an adviser takes action on behalf of the client. The adviser drives and manages the case and maintains a continuing relationship with the client. Negotiation, advocacy and representation where appropriate are common features of casework.
- Court representation
The adviser makes preparation for proceedings on behalf of the client, prepares the client for formal proceedings, and may go on to represent the client in formal proceedings in relation to their debts within the rights of audience for these proceedings.
- Initial contact
The member of staff will be the first point of contact in the service for the client, they may explain the remit of the service, may gather basic personal information, provide information and/or signpost the client if appropriate
- Supervision
The adviser provides technical debt advice support to other advisers within and/or outside their own organisation.
- Support work
The member of staff may provide information relating to the remit of the service, collect client information, identify the client’s problem, identify related issues, identify any immediate or urgent priority matters, agree appropriate next steps and signpost or arrange a referral for the client to other services where appropriate.
Please note
As a result of the new funding arrangements within the devolved nations, the accreditation process will no longer apply to training and qualifications delivered within Northern Ireland, Scotland and Wales.
For any training or qualifications currently accredited in these regions, accreditation will remain in place until the end of the award period. Once the current accreditation period has lapsed previously accredited training modules delivered within these regions will be removed from the hub.
It is also possible that changes have been made to training modules delivered within these regions since initial accreditation. Please check directly with training and qualification providers for these regions for the most up to date information regarding these modules and for a complete list of what is provided.