Initial contact
Support work
Advice work
Casework or specialist
Court representation
Supervision including technical learning
Training
Qualification
Online
Blended learning
Face to face
England
Wales
32 documents found
A comprehensive programme that provides training to supervisor level for debt advisors moving into supervisory roles. It covers supporting colleagues and assessing competency.
Within this activity set, there are two training courses that the IMA offer which must be completed: Facing Courts and Tribunals, and Preparing Cases for Court.
This programme is designed to be completed by all employees who supervise or support debt advisors as part of their role. It is a two day course which aims to ensure learners can explain the role and responsibilities of a supervisor, and use analysis tools.
This course is CAP’s in-house training for new debt advisors, who have recently been employed by CAP to deliver debt advice. The objective of the course is to equip debt advisors in their role of providing debt advice to clients.
PIP 3 is a course for more experienced members of the team, dealing with technical issues such as the IVA Protocol and inter-locking IVAs, and more complicated assets and issues. It is especially useful for those in (or preparing for) a supervisory role.
CICM professional qualifications are suites of nationally recognised units and qualifications at Level 2 and Level 3 and provide a benchmark for debt advice areas of work. CICM qualifications are internationally recognised and Ofqual regulated.
The Helpline induction programme is designed to be completed by all new client facing staff in the helpline role. This course comprises of ten training days covering ten modules.
For front-line advisers, this course introduces the whole sector and aims to support advisers to feel more confident in giving quality debt advice.
The CMA Level 4 award in casework/specialist debt advice requires attendance at three separate training days which must be completed in sequence.
This course is for those supervising debt advisers to explore key factors and develop effective supervision practice with debt advisers. It focuses on communication skills, motivational factors and stresses in the workplace.
