Debt Advice Quality Framework

This course is CAP’s in-house training for new debt advisors, who have recently been employed by CAP to deliver debt advice. The objective of the course is to equip debt advisors in their role of providing debt advice to clients.

Pre-requisite learning

Learners must have completed CAP’s Initial contact and support course, or another equivalent course accredited to the support work activity set in the MaPS Debt advice quality framework.

Individual certification

Learners must pass CAP’s initial contact and support assessment in order to begin the course. Or they can provide an equivalent qualification certificate from an external organisation.

This course is accredited to Advice work level only. Advice activity will involve an adviser diagnosing the client's problem(s), giving information and explaining options and helping the client decide between options. The provision of information alone is not advice. Advice can include some action such as referral to another organisation, identifying options and next steps, giving assistance such as form filling and contacting third parties for information. There is no rule about the maximum number of client contacts.