Learning pathway hub

An introduction to communication skills for new volunteers and trainees who meet and greet clients, collect their details and help them find supporting information. Also suitable for signposting and referring agencies who don’t give advice themselves.

PIP 2 is an alternative to the IPA’s Certificate of Proficiency in Personal Insolvency (CPPI) or Certificate of Proficiency in Insolvency (CPI) examinations, for members of the team who have been in the business for between six months and two years.

A comprehensive programme that will ensure that your employees have the skills and knowledge to able to provide suitable outcomes to clients, through: identification of assistance required by the client and the ability to give appropriate direction…

This programme is designed to be completed by all employees who supervise or support debt advisors as part of their role. It is a two day course which aims to ensure learners can explain the role and responsibilities of a supervisor, and use analysis tools.

This course is CAP’s in-house training for new employees in their service delivery department. It aims to equip staff to provide information and support to clients who are seeking help with their debts.

Within this activity set, there are two training courses that the IMA offer which must be completed: Money advice in practice, and Referrals and supporting clients.

For front-line advisers, this course introduces the whole sector and aims to support advisers to feel more confident in giving quality debt advice.

The CMA Level 4 award in casework/specialist debt advice requires attendance at three separate training days which must be completed in sequence.

The third level of the Wiseradviser accredited pathway consists of ten mandatory modules.

This course is CAP’s in-house training for experienced, senior debt advisors, who have already completed our Advanced advisor course. The objective is to equip senior CAP advisors to supervise the work of staff in regard to debt legal advice and casework