Debt Advice Quality Framework

A comprehensive programme that will provide training to supervisor level, for debt advisors moving into supervisory roles to ensure that they are able to:

• identify any support required by the colleague and the appropriateness of that support
• continually assess the competency of colleagues under their supervision
• identify and report on development trends to their organisation.

The training can be provided through face-to-face onsite delivery, remote delivery via Teams or Zoom, or as a combination of the two. Availability of face-to-face onsite delivery will be dependent on scheduling.

Pre requisite learning

Colleagues joining the organisation who are already certified will be asked to provide their certificate to demonstrate their attendance of the course. Where possible a follow up check will be carried out with the previous organisation to validate the certificate and that they fully completed the programme and to what standard. Where the colleague is unable to evidence this, they would be required to undertake the full programme up to the level of their role.

On completion of the programme, colleagues will be given certified confirmation of each training sessions attended. On full completion of the programme, colleagues will be given a certificate that accredits the full programme (up the relevant level of role).

Individual certification

Colleague assessment:

• discussions that are embedded into training sessions
• group call listening and levelling activity
• research activities
• online assessments (e-learning)
• all training attendance is logged on the centralised attendance log.

Evidence of programme attendance and completion:

• On completion of the programme, all colleagues will receive a certificate to evidence that they have attended the full programme. Where they have not completed the full programme, they will have received individual session certificates or a certificate that reflects the level of accreditation the individual has completed.
• Where training has been delivered to another organisation, training records will be available on request.

This course is accredited to supervision level only. Supervision activity will involve an adviser providing technical debt advice support to other advisers within and/or outside their own organisation. Line management alone does not constitute supervision, without the provision of technical debt advice support.