Key Info
Debt activity
- Support work
- Advice work
Type of learning
- Training
Channel of learning
- Online
- Face to face
Country
- England
Owner
Totemic Ltd
Date Accredited
01/8/2023
Date Launched
31/10/2018
Pre-requisite learning required
yes
Links to further info
Description of the programme
The Assessment induction programme is designed to be completed by all new client facing staff in an assessor role.
This course comprises of twenty training days covering the following modules.
- who are payplan (and our clients)
- consumer duty
- client journey
- benefits
- legal action overview
- soft skills
- types of debt
- secured lending
- debt solutions
- debt advice
- payplan process.
New staff are required to complete a proof of learning assessment per module, three case studies, three role plays and a final online assessment. The final online assessment must be completed and a pass mark of 80% gained before staff can interact with live clients.
What are the outcomes?
Staff who have completed the programme will receive a certificate of attendance to certify they have completed the Assessor Induction Programme which has been accredited by the Money and Pensions Service debt advice quality framework.
Staff will also have the completion of the Assessor induction programme logged onto their individual learning record in Cascade. This can be accessed by staff at any time.