Debt Advice Quality Framework

A series of e-learnings, which, when completed, will accredit the learner for MaPS advice level.

This learning is delivered digitally via our learning platform.

Individual certification

Completion of learning and assessments within the learning is recorded in our learning platform, which can be shown as proof of completion and accreditation.

This is course is accredited to the debt activity sets described below.

Initial contact activity will involve a member of staff as the first point of contact in the service for the client. They may explain the remit of the service, may gather basic personal information, provide information and/or signpost the client if appropriate.

Support work activity will involve a member of staff providing information relating to the remit of the service, collecting client information, identifying the client’s problem and any related issues, identifying any immediate or urgent priority matters, agreeing appropriate next steps, and signposting or arranging a referral for the client to other services where appropriate.

Advice activity will involve an adviser diagnosing the client's problem(s), giving information and explaining options and helping the client decide between options. The provision of information alone is not advice. Advice can include some action such as referral to another organisation, identifying options and next steps, giving assistance such as form filling and contacting third parties for information. There is no rule about the maximum number of client contacts.