Learning pathway hub

A new starter training programme for Debt Advice colleagues working for StepChange debt charity.

For front-line advisers, this course introduces the whole sector and aims to support advisers to feel more confident in giving quality debt advice.

This course will enable you to be more effective in your advocacy work by considering and practising the skills, knowledge and preparation that make a positive outcome more likely.

The third level of the Wiseradviser accredited pathway consists of ten mandatory modules.

PIP 3 is a course for more experienced members of the team, dealing with technical issues such as the IVA Protocol and inter-locking IVAs, and more complicated assets and issues. It is especially useful for those in (or preparing for) a supervisory role.

The CMA Level 3 Award in Generalist debt advice requires attendance at three separate training days which must be completed in sequence.

An introduction to communication skills for new volunteers and trainees who meet and greet clients, collect their details and help them find supporting information. Also suitable for signposting and referring agencies who don’t give advice themselves.

A series of e-learnings, which, when completed, will accredit the learner for MaPS advice level.

Within this activity set, there are two training courses that the IMA offer which must be completed: Money Advice Foundations, and Managing Cases and Caseloads.

A comprehensive programme that will ensure that your employees have the skills and knowledge to able to provide suitable outcomes to clients, through: identification of assistance required by the client and the ability to give appropriate direction…