Learning pathway hub

This course is CAP’s in-house training for experienced, senior debt advisors, who have already completed our Advanced advisor course. The objective is to equip senior CAP advisors to supervise the work of staff in regard to debt legal advice and casework

PIP 2 is an alternative to the IPA’s Certificate of Proficiency in Personal Insolvency (CPPI) or Certificate of Proficiency in Insolvency (CPI) examinations, for members of the team who have been in the business for between six months and two years.

A comprehensive programme that will ensure that your employees have the skills and knowledge to able to provide suitable outcomes to clients, through: identification of assistance required by the client and the ability to give appropriate direction…

This programme is delivered by the Institute of Money Advisers (IMA) in partnership with the University of the West of England (UWE) and is a recognised academic qualification for money advisers.

The course is designed for anyone new to a supervision role. The session provides basic skills in supporting, directing and developing an advice service worker, plus tools and suggestions for better understanding and managing the supervision relationship.

This course will enable you to be more effective in your advocacy work by considering and practising the skills, knowledge and preparation that make a positive outcome more likely.

PIP 1 is designed for ‘entry level’ members of the team, mixing essential information about different types of debt management solutions, mortgages, tax returns, benefits, property ownership, banking, basic accounts, and vulnerable people.

This course is CAP’s in-house training for new debt advisors, who have recently been employed by CAP to deliver debt advice. The objective of the course is to equip debt advisors in their role of providing debt advice to clients.

Within this activity set, there are two training courses that the IMA offer which must be completed: Money advice in practice, and Referrals and supporting clients.

CICM professional qualifications are suites of nationally recognised units and qualifications at Level 2 and Level 3 and provide a benchmark for debt advice areas of work. CICM qualifications are internationally recognised and Ofqual regulated.