Learning pathway hub

This course is CAP’s in-house training for new debt advisors, who have recently been employed by CAP to deliver debt advice. The objective of the course is to equip debt advisors in their role of providing debt advice to clients.

An e-learning course for accreditation to the MaPS supervision activity set. It is an alternative option to the Money advice supervisor learning and assessment record (MaPs Accredited) course.

This course is CAP’s in-house training for experienced, senior debt advisors, who have already completed our Advanced advisor course. The objective is to equip senior CAP advisors to supervise the work of staff in regard to debt legal advice and casework

PIP 2 is an alternative to the IPA’s Certificate of Proficiency in Personal Insolvency (CPPI) or Certificate of Proficiency in Insolvency (CPI) examinations, for members of the team who have been in the business for between six months and two years.

An introduction to communication skills for new volunteers and trainees who meet and greet clients, collect their details and help them find supporting information. Also suitable for signposting and referring agencies who don’t give advice themselves.

Within this activity set, there are two training courses that the IMA offer which must be completed: Facing Courts and Tribunals, and Preparing Cases for Court.

This is the first step in training to be a money and debt adviser, covering budgeting and identifying options. It will also help you to know when and how to direct people to an experienced adviser or other services.

This course will enable you to be more effective in your advocacy work by considering and practising the skills, knowledge and preparation that make a positive outcome more likely.

This programme is designed to be completed by all employees who supervise or support debt advisors as part of their role. It is a two day course which aims to ensure learners can explain the role and responsibilities of a supervisor, and use analysis tools.

The second level of the Wiseradviser accredited pathway consists of the eight mandatory module.